RACQORA products are made to order. Please review your selected size, color, and shipping information carefully before completing your purchase.

Cancellations and Order Changes

You can cancel or update your order using the link included in your order-confirmation email, provided the order has not entered production.

Once production has started, cancellation or modification may no longer be possible.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, contains a printing or manufacturing defect, or you receive the wrong product or size, contact us within 30 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear, well-lit photos showing the complete product, its tag, and the affected area

Once the issue is verified, an eligible replacement or refund will be arranged at no additional cost.

Submit your request through our Contact page or email us at contact@support.racqora.com.

Sizing and Change-of-Mind Returns

Because every product is made to order, we do not accept returns, refunds, or exchanges when:

• The customer selected the wrong size or color

• The product fits differently than expected

• The customer changed their mind

• An incorrect or incomplete delivery address was provided

Please consult the size guide displayed on the product page before ordering.

Lost Packages

For U.S. orders, a replacement may be available after two weeks without tracking updates.

For international orders, a replacement may be available after three weeks without tracking updates.

Contact us with your order number so the shipment can be reviewed.

Refund Processing

When a refund is approved, it is returned to the original payment method. The time required for the funds to appear depends on the payment provider and your financial institution.

International Orders

International shipments may be subject to import taxes, customs duties, or other charges. Where applicable, these charges may be collected at checkout or upon delivery.

The customer is responsible for any import duties or customs fees associated with the destination country.

Merchant of Record

Orders are processed by our merchant-of-record and fulfillment partner, Fourthwall. Fourthwall handles payment processing, applicable tax collection, order support, and approved returns or replacements.