racqora

RACQORA RETURNS AND REFUNDS POLICY

RACQORA graphic tees and apparel are made to order. Each tennis, pickleball, and padel product is produced specifically according to the size and design selected when the order is placed.

MADE-TO-ORDER RETURNS

Because our products are made to order, we do not accept returns, refunds, or exchanges for buyer’s remorse, change of mind, or incorrect size selection.

Please review the product details and size guide carefully before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, has a verified print or manufacturing defect, or you receive the wrong product, color, or size due to a fulfillment error, please contact us within 30 days of the delivery date.

Include the following information:

• Your order number  
• A description of the issue  
• Clear photos showing the complete product, the defect or damage, and the garment label when applicable

Photos should be taken on a flat, well-lit surface. They are required so the fulfillment team can review the issue.

APPROVED RESOLUTIONS

After the issue has been reviewed and approved, an eligible order may receive a replacement or refund. Defective products are generally resolved with a replacement at no additional cost.

You will be informed if any additional action is required. Please do not mail a product back unless you receive return instructions from the support team.

SIZE EXCHANGES

Size exchanges are available only when the fulfillment partner shipped a different size from the one shown in your order confirmation.

We cannot exchange an item when the size received matches the size selected at checkout. Please consult the size guide on the product page before purchasing RACQORA apparel.

ORDER CANCELLATIONS AND CHANGES

You may be able to cancel or edit an order using the link in your order confirmation email before the order enters production.

Once production has started or a shipping label has been created, cancellation or order changes may no longer be possible.

LOST PACKAGES

For U.S. orders, a replacement may be available when tracking has shown no updates for at least two weeks and the package is confirmed lost.

Contact us with your order number so the tracking status can be reviewed. An incorrect or incomplete shipping address provided at checkout may affect eligibility for a replacement.

REFUND PROCESSING

When a refund is approved, it is returned to the original payment method.

PayPal refunds generally appear in the PayPal account within approximately 24 business hours. Credit or debit card refunds may take approximately 7–10 business days to appear, depending on the bank or card provider.

HOW TO REQUEST SUPPORT

Submit your request through the RACQORA Contact page and include your order number and the required photos.

Our fulfillment support team will review the information and coordinate the appropriate resolution with the production partner.

This policy applies to RACQORA made-to-order products fulfilled by our production partners.